At St. James’s Place Bank, we want all our services to be as easy to use as possible and available to people with physical disabilities. This area describes the accessibility of our services.

If you have hearing or speech difficulties, you can call Typetalk on 0800 95 95 98 and ask the operator to call St. James’s Place Bank on 0845 600 7852.

Our literature is available in large print, audio and Braille. Please call on 0845 602 6200 for further information.

For visually impaired users, we recommend the following speaking browsers which are available for a free trial period:

• IBM Home Page Reader (HPR)
  (Please note you must have Internet Explorer V 5.0 or higher on your system to use this product).

• Jaws for Windows

Some specific actions we have taken include:

Our web site

As much as possible, we are following the guidelines established by the official Web Accessibility Initiative (WAI) from the World Wide Web Consortium (W3C). These include:

• Using meaningful ALT text for all images and providing descriptive text of significant images
• Avoiding the use of FRAMES which are difficult for special browsers to interpret.
• Providing text descriptions of multimedia content on our site
• Using descriptive link titles

Our Adminstration Centre

Special needs applicants can register their requirements during the application process. Based on this we will provide you with materials to make banking with St. James’s Place Bank easier. These include:

• For visually impaired users; brochures, letters, statements and forms in large print;
• A signature template to help you sign debit and credit cards;
• For deaf or hard of hearing users, a Typetalk service to relay messages.

How to enlarge the text on your screen

There are two common ways to increase the text size on your screen for some of the most common browsers and platforms:

• Changing your browser settings to increase the text size;
• Changing the size and resolution of your screen.

Follow the instructions below to increase the text size with the most common browsers. Note that some pages will not be displayed correctly in non-standard font sizes.

MS Internet Explorer 4 & 5 on Windows

From the menu bar, select Tools (View in IE4), then Internet Options.

• On the General tab, select Accessibility in the bottom right.
• Tick the third box from the top to override the font sizes specified on our web pages then press OK on both dialogue boxes.

You may notice the text size is larger after this. If you would like it larger still go to the View Menu and select Text size (Fonts in IE4). From the submenu, select larger or largest.

Netscape 4.X on Windows

From the menu bar, select the Edit menu, then Preferences.

• In the Category tree on the left, select Fonts.
• In the right side of the dialogue, select the top most of the three options, 'Use my default fonts, overriding document-specified fonts'. In the top part of the screen use the drop down lists to specify your preferred font and font size.
• Press OK to implement the changes.

You can also change the font sizes by choosing the View menu and selecting 'increase font' or 'decrease font' as desired.

Changing the size and the resolution of your screen

Reducing the resolution of your screen will increase the size of the text. To do this:

Windows

• From the Start menu select Settings and Control Panel.
  In the Control Panel window, select Display, and then select the Settings tab.
• In the Desktop Area section of the Display Properties dialogue box, move the slider marker to the left. This will effectively increase the text size.
• Press OK to implement the changes.

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